Verizon Communications
does not provide the Broadband Census with local internet information (data policy)
Verizon Communications Inc. is the third largest broadband provider in the U.S., with more than 6 million subscribers at year-end 2006, according to Leichtman Research Group. The company had 48 million telephone subscribers and 51 million wireless subscribers in 2005, according to the Federal Communications Commission.
DO THEY DELIVER ON SPEED EVERYWHERE?
| Customers getting > 100% promised speeds | 36 |
| Customers getting <= 100% promised speeds | 19 |
| Customers getting <= 90% promised speeds | 46 |
| Customers getting <= 70% promised speeds | 102 |
| Customers getting <= 40% promised speeds | 87 |
ARE CUSTOMERS HAPPY EVERYWHERE?
Customer Satisfaction Rating
|
210 |
| Customer Satisfaction Rating
|
282 |
| Customer Satisfaction Rating
|
206 |
| Customer Satisfaction Rating
|
59 |
| Customer Satisfaction Rating
|
66 |
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User Comments
Jan 21, 2010 4:30 pm
Matinale says:
Combo modem and wireless router is good. Speed seems about the same as Cablevision. Very reliable. Billing and web site drive me nuts. Phone company corporate culture lives on, both in good service and lousy billing. Web site refused to provide FIOS speeds for my account despite repeated attempts.
Jan 21, 2010 8:20 pm
Roberta says:
Verizon sucks but the fiber optic service is more reliable than cable was.
Jan 21, 2010 9:30 pm
Broadband Census Taker says:
Heaven help you if you need to call them for a problem.
Jan 22, 2010 11:49 am
Broadband Census Taker says:
The speed inexplicably slows to a crawl--come in waves, like sometimes not for a week or two, sometimes daily. The connection keeps getting lost with similar frequency, though not necessarily coincident.. My MAC diagnostic will show that I'm connected to the ISP, but the lights are red (not connected) for internet and server.
Jan 22, 2010 10:44 pm
Mark says:
Download speed usually 2.5-2.8 MBPS. Not quite enough for a HD movie stream. Also takes a long time to download movie to DVR (but I do this in the background or overnight). Works just fine for my personal internet use
Jan 23, 2010 8:19 pm
Broadband Census Taker says:
Install took 7 working days. Been working relatively flawlessly since. Price is a bit high.
Jan 24, 2010 11:58 pm
John Krill says:
It rarely goes down. But if it does it is very hard to get a REAL tech on the phone. Support is in India and they just give you a fixed response to everything you say.
Jan 26, 2010 10:25 am
Broadband Census Taker says:
Not happy that Verizon blocks SMTP port. Not much support for Linux users.
Feb 10, 2010 5:22 pm
Randall says:
I am on NetZero. The switching station were I live has limited slot for DSL and they are Full so anyone new to the area is stuck on dial-up this area is rural.Before I moved here there was DSL but when I got here I have been waiting for 4 months for a slot to openup because someone else would have to close there DSL account.
Feb 10, 2010 5:44 pm
Taverner says:
Promised 35/35 mbps, actual ping test is about 12. Functional speed is still rarely above 1.2. Finally, the big lie is that their fibre only reaches to the building. As soon as you downgrade the line to cable (on its way to your apartment) you can only get cable bandwidth. Cable modem = cable speed.
Mar 24, 2010 12:39 pm
Shelley says:
Other than for satellite I have NO other ISP. DSL does not reach me, cable never will, and WiMax is too far to the north. I am willing to pay for decent service and a reasonable cap (5G per month is NOT acceptable!) but at this time the only provider available is VZW. Satellite is nothing but a expensive, latency-burdened and FAPped headache.
Mar 26, 2010 1:12 am
Broadband Census Taker says:
I haven't a lot to compare with, so my rating is a bit iffy.
Mar 27, 2010 9:44 am
Richard Johnson says:
Sometimes ok...most times extremely slow
Mar 28, 2010 4:08 pm
Broadband Census Taker says:
This service is awful, and I am having trouble convincing a more reliable high-speed internet service provider to extend to my rural address.
Mar 30, 2010 1:35 pm
Broadband Census Taker says:
The Eastern Shore is in dire need of broadband service!!!!!
Mar 30, 2010 1:35 pm
Broadband Census Taker says:
The Eastern Shore is in dire need of broadband service!!!!!
Mar 30, 2010 1:35 pm
Broadband Census Taker says:
The Eastern Shore is in dire need of broadband service!!!!!
Mar 30, 2010 1:35 pm
Broadband Census Taker says:
The Eastern Shore is in dire need of broadband service!!!!!
Mar 30, 2010 1:36 pm
Broadband Census Taker says:
The Eastern Shore is in dire need of broadband service!!!!
May 19, 2010 7:35 pm
asslog says:
Speeds are fine throughout the day, but at night service dips below 1Mb down, 100 ping minimum, and all kinds of packet loss.