AT&T
does not provide the Broadband Census with local internet information (data policy)
AT&T Inc. is the country’s largest provider of broadband services, with more than 10 million customers at year-end 2006, according to Leichtman Research Group. The company had more than 69 million telephone subscribers in 2005, according to the Federal Communications Commission. On the wireless side, AT&T and its Cingular-branded cellular service had more than 54 million subscribers in 2005.
DO THEY DELIVER ON SPEED EVERYWHERE?
| Customers getting > 100% promised speeds | 26 |
| Customers getting <= 100% promised speeds | 6 |
| Customers getting <= 90% promised speeds | 29 |
| Customers getting <= 70% promised speeds | 71 |
| Customers getting <= 40% promised speeds | 66 |
ARE CUSTOMERS HAPPY EVERYWHERE?
Customer Satisfaction Rating
|
89 |
| Customer Satisfaction Rating
|
199 |
| Customer Satisfaction Rating
|
149 |
| Customer Satisfaction Rating
|
61 |
| Customer Satisfaction Rating
|
49 |
User Comments
Jul 16, 2008 1:28 pm
Tom says:
Service is terrible. Noise in line. Been promising DSL for years but will probably come about the time I evolve into and energy life form about 1 billion years plus
Jul 16, 2008 2:19 pm
kaptkaos says:
I have just started using the new AT&T U-verse service. It combines TV and Internet over the phone line. It rocks!
Jul 16, 2008 8:06 pm
Bill says:
No where up to speed. otherwise good
Jul 28, 2008 8:37 pm
Broadband Census Taker says:
ITS A DAMN SHAME THAT PEOPLE CANT GET BROADBAND EVERYWHERE SINCE IT HAS BEEN AVAILIBLE FROM THE EARLY 80'S
Aug 03, 2008 3:26 am
EL@PortlandOR says:
ATT is sneaky and breaks promises and contracts all the time. I have been in a 29.95 per month for 1.5 Mbps for a while. Whenever they raise the monthly rate to 39.95 I call them and ask them to lower it back to 29.95 or else I will switch to Qwest or Comcast, recently they have been increasingly charging me 39.95, I am about to switch to Comcast. The internet is not very stable. Att said it's due to my inside wiring, I rewired my home phone with CAT5e cabling to see if that will improve anything, it doesn't. It is the super old crappy copper phone lines in my area that's the problem. My phone wires can support at most 1.9 Mbps as a result I can't even get 3.0 Mbps DSL that is all so common. Get Verizon FIOS if it is available or else get Cable. I live between Mt. Tabor and 82nd.
Aug 07, 2008 2:28 pm
David says:
They promise you a low rate but always switch you to a higher rate unless you complain. I have never had an outage though occasionally I have had to reset the modem
Aug 15, 2008 7:00 pm
Broadband Census Taker says:
We pay for 3 Mbit/s down but never get more than 1.6 Mbit/s
Aug 16, 2008 9:35 pm
Broadband Census Taker says:
speed is very uneven
Aug 21, 2008 3:12 am
Lynny says:
First off, since August of 2007, there has CONSTANTLY been noise going across my phone line (starting with them running DSL out here). AT&T says they notice it, but techs refuse to fix it, just saying that 'There's noise somewhere between here and the hub, so it's not our issue'. This dropped me from being able to obtain speeds of (at most) 26.6 kbps to a scant 4.6 kbps, with techs blaming our (brand new) internal wiring. Then, for about...seven months DSL has been available before and after our location, because as they were running lines, they completely skipped the small...signal booster? Substation? Those little skinny boxes they put intermittently along the route...that feeds to my house. All and all, horrible service, and the only reason I don't switch is because I can't. And it's not just ATT that is affected by this. All dial-up providers are affected. It's just ATT was the cheapest and I'm broke.
Aug 22, 2008 5:18 pm
Clare Lane says:
Since AT&T took over, there are more dropped calls and almost no coverage in some places that should be covered.
Aug 31, 2008 12:24 am
John Keels says:
AT&T DSL is very reliable and does not slow down in the evenings the way that cable sometimes does. I am only about 5000 feet from the central office although the copper loop is probably longer than that. In any case, this 3Mbps service is highly reliable if not absolutely as fast as cable often is.
Aug 31, 2008 12:14 pm
Brolis says:
While in the late night wee hours, the system is very fast. During peak day hours it can slow down to a crawl.
Sep 11, 2008 12:01 am
Matthew Goodwin says:
I can not get any type of broadband in my aria I have been trying to get it for 10 years. I would do anything for broadband and pay any price!!!
Sep 11, 2008 5:31 pm
tgpetruzzi says:
have recently been made aware the 'promised' service I have been paying for is "not attainable"... feel this is deceptive and that i have been overcharged from the start!
Sep 12, 2008 12:10 pm
Broadband Census Taker says:
I would like to go to Broadband, but can't find a provider.
Sep 12, 2008 12:10 pm
Broadband Census Taker says:
I would like to go to Broadband, but can't find a provider.
Sep 25, 2008 7:24 pm
Broadband Census Taker says:
As of September, 2008: Service is really spotty and on several occasions has gone down for a large part of the day.
Oct 09, 2008 10:39 am
RBY says:
I cannot get DSL or Cable at my residence: 8403 Critter Canyon 78746
Oct 23, 2008 10:45 pm
JimmyJohn says:
Excrutiatingly SLOW SLOW SLOW SLOW
Nov 04, 2008 8:16 pm
Broadband Census Taker says:
My satisfaction will decline considerably when download caps are implemented. At that point, I will consider another provider.