Time Warner Cable
does not provide the Broadband Census with local internet information (data policy)
Time Warner Cable is the second-largest cable operator in the United States, and the nation’s fourth largest provider of broadband services. It had an estimated 5,626,000 subscribers in 2006, according to Kagan Research.
DO THEY DELIVER ON SPEED EVERYWHERE?
| Customers getting > 100% promised speeds | 36 |
| Customers getting <= 100% promised speeds | 16 |
| Customers getting <= 90% promised speeds | 24 |
| Customers getting <= 70% promised speeds | 59 |
| Customers getting <= 40% promised speeds | 142 |
ARE CUSTOMERS HAPPY EVERYWHERE?
Customer Satisfaction Rating
|
74 |
| Customer Satisfaction Rating
|
248 |
| Customer Satisfaction Rating
|
237 |
| Customer Satisfaction Rating
|
82 |
| Customer Satisfaction Rating
|
39 |
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User Comments
May 02, 2009 10:32 pm
User in Sylmar says:
Internet:-) 75% OK 25% Slow Cable TV:-( Screw ups almost on the hour. Poorest run cable franchise I have every had to use! (No other cable provider in this zip code)
May 02, 2009 10:42 pm
Viewer in Sylmar says:
Broadband: is good about 75%, Slow 25%. CableTV: is badly managed, with glitches onscreen almost on the hour. Poorest Cable TV service that I have ever had.
May 25, 2009 9:23 am
Broadband Census Taker says:
sometimes fast sometimes slow, email on roadrunner is Painfully slow.
May 25, 2009 2:20 pm
Sledge says:
I have never gotten the promised speed.
Aug 29, 2009 7:04 am
Broadband Census Taker says:
They throttle very heavily here. Downloads sometimes hit 1.2 MB/s for a minute or two and then drop down sharply. I rarely see more than 100 KBps sustained, and even that I don't get very often.
Sep 30, 2009 3:39 pm
Broadband Census Taker says:
Mediocre at best, bandwidth hogs all over the place drag d/l's to nearly dial up speeds. Can't wait for U-Verse
Dec 08, 2009 7:53 pm
Jake says:
I love Time Warner Cable. They have great speed and it is very reliable.
Dec 24, 2009 3:57 am
Westchester says:
I think it's an issue with my building but the connection is really poor. I get 1.5Mbps at most for TW Roadrunner's 6MBps service. Moving to West LA - we'll see how Verizon DSL is.
Jan 21, 2010 3:28 am
Berick says:
Upstream is actually 384K promised, which the menu here doesn't offer.
Jan 21, 2010 4:44 pm
Time Warner DOESN'T CARE if SERVICE IS F-MINUS says:
Very inconsistent internet connection and upload / download speed and packet loss with Time Warner. I've had horrible service for 5 years, but Time Warner wants to blame my "laptop"! I travel all over the U.S. and sometimes offshore, but in each case my internet service and Sierra wireless internet service perform beautifully. Despite having no internet service for 3 days, Time Warner says "everything is fine" (!!?). However, I have over 5 years consistently upgraded my connection, service level, and modem with Time Warner. Lines from the street to the house have been replaced, albeit once with the incorrect type of cable. I am paying their highest possible internet service rate, but without a reliable connection or quality service.
Jan 23, 2010 7:32 am
Glenn says:
Great service, only the smallest of nits to pick. Have had the service for 8+ years.
Jan 23, 2010 4:45 pm
Broadband Census Taker says:
My download speed decreases after a short time. Also, the speed changes with the time of day/week.
Jan 24, 2010 10:30 am
Gerry says:
Speed is a hair slow for streaming video.
Jan 25, 2010 2:47 pm
Broadband Census Taker says:
Usually fast.
Jan 26, 2010 10:42 am
mark says:
slower than when I subscribed 5 years ago
Jan 28, 2010 2:43 am
dc says:
too expensive
Jan 30, 2010 12:56 am
Broadband Census Taker says:
Got 'turbo' and saw no difference in speeds. Lots of times the downloads don't work.
Jan 31, 2010 7:54 pm
Broadband Census Taker says:
my service is realy slow in moving across the internet from one site to another.
Feb 19, 2010 10:01 pm
Broadband Census Taker says:
Poor cable; fair internet broadband; good telephone. . . Customer service -- what customer service?. . . Wish I had a choice other than TWC or nothing. . .
Apr 06, 2010 5:11 pm
Alicia W says:
The actual internet service has been reasonable. We've had no downtime that we know of. However, their customer service is not service at all. Out of the blue we got a notice that our rate was going up $5 per month, to $8 more than their advertised rate. I contacted customer service and was even prepared to cancel service and open a new account in order to get the lower rate, but apparently they have a 6-month wait before one can open a new account. NOT happy!